Repair Process
Consumer Repair Process
Valued Consumer, please kindly select one of the options below in order to view our repair processes within Home of Living Brands:
Which process are you looking for?
Step 1
One day process
Unit is received at the Home of Living Brands branch. Proof of purchase to accompany the unit, if under warranty Repair form is generated for the end consumer.
Step 2
Four day process
The unit is dispatched to Home of Living Brands repair agent. The consumer will receive an SMS and email providing them with their service request number.
Step 3
Two day process
If the unit is under warranty, the unit will be repaired at no cost to the consumer. If the unit is out of warranty, a quotation will be provided to the consumer. The consumer will receive an SMS providing the status of the repair.
Step 4
One day process
The consumer will receive an SMS advising that the repair is complete. Out of warranty repairs will be actioned once proof of payment has been received.
Step 5
Four day process
Repaired unit is dispatched to Home of Living Brands branch.
Step 6
Two day process
Unit is received at the Home of Living Brands branch. The consumer is notified so that collection can be arranged. All repairs hold a 3-month warranty.
Step 1
Two day process
Retailer to send an email to servicerepairs@holb.co.za Home of Living Brands administrator will generate a collection voucher.
Step 2
Six day process
Transporter receives the collection voucher generated and collection is arranged with the retailer.
Step 3
One day process
Transporter delivers the unit to Home of Living Brands Repair agents.
Step 4
Three day process
The unit is received and a service request is generated.
Step 5
One day process
The unit is assessed by Home of Living Brands repair agent.
Step 6
One day process
The unit is repaired.
Step 7
One day process
The proof of repair for the repaired unit is generated. The unit is collected by our transporters for delivery.
Step 8
Six day process
The transporter delivers the repaired unit back to the retailer for the consumers collection. All repairs hold a 3-month warranty.
SERVICE DEPARTMENTS
JHB Service Department
Pineslopes Shopping Centre
Cnr The Straight and Witkoppen Road
Fourways, Johannesburg
Tel: 087 245 0029
CPT Service Department
Unit 1 Maitland Business Park
Mowbray Road
Maitland
Tel: (021) 552 5161
DBN Service Department
510 Chris Hani Drive
(North Coast Road)
Durban
4001
Tel: (031) 303 1163
For Spares orders” – Please click here and complete the required fields, so that one of our administrators can assist with the ordering and dispatching of your order. Home of Living Brands values you as our consumer.